FELIX H. LANE

Practical operating systems for service businesses.

Books and implementation tools for small service teams that want clearer follow-up and stronger operating habits.

The HVAC Follow-Up Playbook

A practical system for responding faster, following up on estimates, recovering missed opportunities, and building a more consistent follow-up process.

Amazon Kindle availability subject to publishing status.

HVAC Follow-Up Toolkit

$49

Editable trackers, scripts, scorecards, SOPs and a 30-day implementation manual.

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